Last updated: [add date when publishing]
This Privacy Policy explains how Arshi Blinds and Home Decor ("we," "us," "our") collects, uses, stores and protects personal data when you visit our website, contact us by phone, WhatsApp, email or our website form, or use our products and installation services. It applies to visitors, enquirers and customers across Dubai, Ajman and the wider UAE.
We collect the personal data you provide directly, which may include: your name, phone number and email address (contact form and WhatsApp enquiries); your property address (required to schedule a site visit and installation); details of the service you're interested in and any message you send us; and, if our website uses analytics or cookies, general browsing data such as pages visited and device/browser type. [Confirm here whether the live website uses Google Analytics, Meta Pixel, or any other tracking/cookie tool — if so, name it explicitly in this section.]
We use your personal data to: respond to your enquiry and prepare a quotation; schedule and carry out site visits and installations; provide after-sales support; and, only with your separate consent, send you offers or updates about our products. We do not use your data for any purpose beyond what's needed to deliver the service you've requested, unless you've clearly agreed to something further.
We process your data based on your consent (for example, submitting our contact form), and because processing is necessary to perform a service you’ve requested (preparing a quote, scheduling installation). Where we rely on consent for marketing communications, that consent is specific, freely given, and can be withdrawn at any time by contacting us.
Your data is accessed by our own staff and installation team on a need-to-know basis to deliver your project. We do not sell your personal data to third parties. We may share limited data with service providers who support our operations — for example, website hosting, WhatsApp Business, or payment processing — solely to the extent needed for them to provide that service to us. [List the specific third-party tools/processors actually in use, e.g. website host, payment gateway, before publishing.]
We keep personal data only for as long as necessary for the purpose it was collected — for example, enquiry details are kept while we're actively quoting or following up, and customer records are kept for the period needed to support warranty and after-sales requests. We don't keep data indefinitely without a clear reason.
Under the UAE's Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law), you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; request your data in a portable, machine-readable format; and object to how we process your data. We aim to respond to any such request within 30 days. To exercise any of these rights, contact us using the details below.
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We take reasonable technical and organizational measures to protect the personal data we hold against unauthorized access, loss or misuse. No online transmission or storage system can be guaranteed 100% secure, but we aim to use practices appropriate to the sensitivity of the data involved.
If any personal data is transferred or stored outside the UAE (for example, via a cloud-based website host or communication tool), we take steps to ensure it is protected to a standard consistent with UAE data protection requirements, including relying on providers in jurisdictions recognized as adequate or under approved safeguards.
In the event of a personal data breach likely to result in harm to affected individuals, we will notify the UAE Data Office and affected individuals in line with our obligations under the PDPL.
Our website and services are directed at adults arranging home or office improvement work. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time to reflect changes in our practices or in UAE law. The date of the most recent update will be shown at the top of this page. [Add a "Last updated" date when publishing.]
If you have a question about this policy or want to exercise any of your data protection rights, contact us at contact@arshiblinds.com or +971 56 580 3053.
This policy is governed by the laws of the United Arab Emirates, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, enforced by the UAE Data Office.